TERMS AND CONDITIONS

Please read all these terms and conditions.

These Terms and Conditions will apply to the use of the services by you (the Customer or you). We are Astuteip Limited whose trading name is docaan a company registered in England and Wales under number 09310606 whose registered office is at 43 Grosvenor Park Road ,  London,  London, E17 9PD    (the Service Provider or us or we).

These are the terms on which we provide our services to you. Be aware that you will need to be 18 years of age or older to order and/or collect goods such as alcohol and cigarettes. The stores will conduct their usual checks.

Our services can only be used on our website at https://docaan.co.uk/ or upcoming APP.

Services

You understand that Docaan acts as a middleman, offering a service that allows you to order goods from local convenience stores for delivery to your home, premises or for collection. You understand that Docaan provides a platform to enable this service but that we cannot be liable for any issues with the actual delivery or quality of the goods supplied by the store. All store related issues should be taken up with the store in question.

It is your responsibility to ensure that any information or specifications you provide on the docaan platform are accurate.

We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

We retain and use all information strictly under the Privacy Policy.

We may contact you by using e-mail or other electronic communication methods or by pre-paid post and you expressly agree to this.

Basis of Service

The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

Your contract will always be solely with the store that you have ordered with. Docaan has no liability on the speed of the delivery of the goods to your residence or the quality of those goods.

Docaan never deliver the goods. Deliveries are undertaken by the store you have ordered from and the store is responsible for everything from the point that the order is made.

Fees and Payments

The use of the Docaan service is free and we add no charges to your order.

The store may charge their own delivery charge and this will show clearly on your order at checkout. All prices shown include VAT at the rate applicable at the time of the Order.

You must pay by submitting your credit or debit card details with your Order and payment is taken immediately before delivery of the Services.

Delivery

The store endeavours to deliver your order, to the Delivery Location by the time or within the period mentioned but cannot be held liable for any delays.

We do not generally provide thee ordering services to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. 

You undertand that the delivery of the Goods may have to be in installments if the store suffers a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Returning Goods

If you have received Goods not matching up to the quality expected then, as your contract is with your chosen store, you need to return these goods to the store for exchange.

Circumstances beyond the control of either us, you or the store

In the event of any failure by our service, you, or the store, because of something beyond reasonable control:

a. the party will advise the other party as soon as reasonably practicable; and

b. the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery 

Privacy

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

You can find our full Privacy Policy here:

https://docaan.co.uk/privacy-policy